Effective Date: 29 October 2026 · Last Updated: 29 October 2026
These Terms & Conditions (“Terms”) govern your use of the OPALSTAYS website and services operated by OPALSTAYS PRIVATE LIMITED (“OPALSTAYS”, “we”, “our”, or “us”), including searching for and booking accommodation, sending enquiries for holiday packages and cabs, and creating an account.
By using our website or making a booking, you agree to these Terms, our Privacy Policy and our Cancellation & Refund Policy. If you do not agree, please do not use our services.
OPALSTAYS lists hotels, villas, resorts, homestays, hostels, dharamshalas and other accommodation. Some properties are arranged directly by OPALSTAYS; others are listed by independent property owners or managers (“Property Partners” or “Hosts”).
For properties listed by Property Partners, OPALSTAYS acts as a booking platform and facilitator. The Property Partner provides the accommodation and is responsible for the property, its facilities, safety, staff and the services at the stay.
Property descriptions, photos, amenities and rules are provided by us or the Property Partner in good faith. Minor differences may occur, and facilities may occasionally be unavailable for reasons outside our control.
You must be at least 18 years old and able to enter into a binding contract to create an account or make a booking.
You may sign up with your email address or a Google account. You must verify your email address before booking.
You are responsible for the accuracy of the details you give us and for keeping your login credentials confidential. Please tell us at once if you suspect unauthorised use of your account.
For properties marked for instant booking, you pay the full amount online at checkout. The room is held for you for 15 minutes while you pay. Your booking is confirmed only after the payment succeeds; you will receive a confirmation email.
For other properties, you send a booking request. Our team checks availability and confirms the final price. If the stay is available, we send you a payment request with a deadline. The booking is confirmed only after you pay within that deadline; if you do not, the request lapses and the room may be released.
Please check the dates, number of guests, rooms and the total before you pay. The cancellation policy of the property is shown before you book and in your confirmation, and forms part of your booking.
All prices are in Indian Rupees (INR). The total shown at checkout includes the room price, any extra-guest charges and applicable GST.
Online payments are processed by our payment service provider, Cashfree Payments, using UPI, cards, net banking or other methods it offers. We do not store your full card details.
Prices may change until a booking is paid and confirmed. If a price error is obvious, we may cancel the affected booking and refund the full amount paid.
Any charges at the property that are not part of your booking (for example food, extra services or damage) are payable directly to the property as it requires.
Cancellations and refunds follow the property’s cancellation policy shown at the time of booking and our Cancellation & Refund Policy.
To change dates or guests, please contact us. Changes depend on availability and may change the price.
Holiday packages and cab bookings on our website are enquiries. Our team will contact you with availability, the final price and the terms that apply. They are confirmed only when we confirm them to you in writing.
Reviews and other content you submit must be honest, lawful and relevant, and must not contain abusive, misleading or private information.
You allow OPALSTAYS to display, publish and use your reviews on our platform. We may moderate or remove content that breaks these Terms.
You must not misuse the website, including by:
We may suspend or close accounts that break these Terms.
The OPALSTAYS name, logo, website design and content are owned by or licensed to OPALSTAYS. You may not use them without our written permission.
We take reasonable care in providing our services. To the extent permitted by law, OPALSTAYS is not liable for indirect or consequential losses, or for acts or omissions of Property Partners and other independent service providers.
To the extent permitted by law, our total liability for any booking is limited to the amount you paid to OPALSTAYS for that booking.
Nothing in these Terms limits any right you have as a consumer that cannot be excluded under applicable law.
We and our Property Partners are not responsible for failure or delay caused by events beyond reasonable control, such as natural disasters, severe weather, epidemics, government orders, strikes or utility failures. In such cases we will work with you on a reasonable solution in line with the property’s cancellation policy and applicable law.
These Terms are governed by the laws of India. If you have a complaint, please contact us first so we can try to resolve it.
Subject to your rights under consumer protection law, the courts at Ahmedabad, Gujarat have jurisdiction over any dispute arising from these Terms.
We may update these Terms from time to time. The updated version will be published on this page with a new date. The Terms in force when you made a booking apply to that booking.
For questions or complaints about these Terms, please contact:
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