Privacy Policy

1. Introduction

OPALSTAYS PRIVATE LIMITED (“OPALSTAYS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of visitors, registered users, travellers, and customers who use our website and services.

This Privacy Policy explains how we collect, use, process, store, and protect your information when you visit our website, explore accommodation options, make a booking, or contact us.

By using our website and services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you use our platform, we may collect the following information.

A. Personal Information

• Full name
• Email address
• Mobile number
• Billing information, where applicable
• Account login information

B. Booking Information

• Check-in and check-out dates
• Number of guests
• Selected property and room details
• Booking confirmation and transaction references
• Special requests submitted during booking

C. Payment Information

Payments may be processed through third-party payment service providers.

We may receive payment status, transaction references, and related information required to confirm bookings and process refunds.

We do not intend to store complete debit card or credit card details on our servers. Such information may be processed directly by the relevant payment provider.

D. Technical Information

When you use our website, we may collect:

• IP address
• Browser and device information
• Operating system
• Website usage information
• Cookies and similar technologies, where applicable

3. How We Use Your Information

We may use your information to:

• Create and manage user accounts.
• Process and confirm accommodation bookings.
• Communicate booking details and updates.
• Facilitate payment processing and refunds.
• Respond to customer enquiries and complaints.
• Coordinate with relevant property partners regarding bookings.
• Improve website functionality and user experience.
• Detect fraud, prevent misuse, and maintain platform security.
• Comply with applicable legal and regulatory obligations.

We will use personal information for specified and lawful purposes, subject to applicable law.

4. Sharing of Information

We do not sell your personal information to third parties for their independent marketing purposes.

We may share relevant information with:

• Property Partners: To facilitate reservations, guest check-in, and booking-related communication.
• Payment Service Providers: To process payments, refunds, and transaction verification.
• Technology Providers: To support website hosting, security, communications, and platform operations.
• Professional Advisers: Where reasonably necessary for legal, accounting, or compliance purposes.
• Government and Regulatory Authorities: When disclosure is required by applicable law or a valid legal process.

We aim to share only the information reasonably necessary for the relevant purpose.

5. Payment Security

OPALSTAYS may use third-party payment service providers to facilitate online payments.

Payment processing is subject to the applicable terms, privacy policies, and security practices of the relevant provider.

Users should ensure that payment details are entered only through authorised payment interfaces.

We will not ask you to share your payment PIN, OTP, or account password through unsolicited messages.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality.
• Remember user preferences.
• Understand website usage.
• Improve performance and security.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain the necessary consent for non-essential cookies or similar technologies.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including booking management, customer support, dispute resolution, security, and legal compliance.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal retention requirements.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and notifying us if they suspect unauthorised account activity.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise concerns or submit a privacy-related complaint.
• Exercise other rights available under applicable data protection laws.

To submit a request, contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, or external services.

OPALSTAYS does not control the privacy practices of independent third parties. Users should review the relevant third-party privacy policies before providing their information.

11. Children’s Privacy

Our platform is intended for individuals who can legally use our services.

Children should use the platform only with appropriate parental or guardian involvement where required by applicable law.

We do not knowingly collect children’s personal information in violation of applicable law.

12. Marketing Communications

We may send booking-related messages and service communications necessary to provide our services.

Promotional communications will be sent in accordance with applicable law and any required consent. Where available, you may opt out of promotional communications using the unsubscribe instructions or by contacting us.

Opting out of promotional messages will not prevent us from sending essential booking or transaction-related communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The revised version will be published on our website with an updated revision date.

We encourage users to review this page periodically.

14. Contact Us

For questions, privacy requests, or complaints relating to this Privacy Policy, please contact:

• Company Name: OPALSTAYS PRIVATE LIMITED
• Website: https://opalstays.co.in
• Email: opalstaysindia@gmail.com
• Registered Office: 312, 3rd Floor, Shikhar Complex, Near Surya Complex, Memnagar, Ahmedabad, Gujarat, 380052, India
• Grievance Officer: Henil Lathidadiya (opalstaysindia@gmail.com)

We will review and respond to privacy-related requests in accordance with applicable law.